Shipping
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We want to let you know that we may experience delays in shipping due to a high volume of orders and postal service issues that are beyond our control. Your understanding and patience are greatly appreciated.
Domestic Shipping
We ship with Australia Post eParcel Express.
Please be aware that we cannot assure next-day delivery, as certain delays may occur within Australia Post.
Shipping charges for your order will be calculated and displayed at checkout.
Orders made on weekends or public holidays will be processed within 24 hours of the following business day.
After your parcel is sent out, you will receive a tracking notification from Australia Post.
| Shipping option | Estimated delivery time |
|
Standard |
7 to 10 business days |
|
Express |
1 to 3 business days |
International Shipping
To ensure that your parcel is delivered safely we use DHL Express.
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
|
Express |
4 to 5 business days |
Checking the status of your order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 24hrs of receiving your shipping confirmation email, please contact us at orders@uncnsrdlabel.com with your name and order number, and we will look into it for you.
Tracking Your Order
For Auspost tracking click here
For DHL Express tracking click here
Sale & Holiday Season
Because of the high demand of our sale items, orders placed during the sale are only confirmed after receiving a shipping confirmation email. Therefore it is possible that your order will be cancelled because of out of stock items. Please be aware of a longer delivery time due to the holidays. We are working towards having your order processed as fast as possible.
Product Appearance
The images of the products on the (desktop or mobile) website and/or app are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen's display can accurately display the colour of the products. Your products may vary slightly in colour from those images. the packaging of the products may vary from that is shown on the images on the (desktop or mobile) website and/or app.
Processing Guidelines
All products on the website are subject to availability and payment being received before your order is processed. We will contact you if the products you have ordered are out of stock, or if additional identification is needed for credit card verification.
Delivery Date estimates
We aim to deliver all orders within five working days of your order being processed. For the holiday & sale periods, we are looking at 7 -12 day window for delivery due to high order volume. Once your order is shipped, we will send you a tracking number through email. Please note that it may take up to 48 hours before the tracking number can be updated online.
International Shipping Policies
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.
Undeliverable and Refused Packages
In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.
Inspection
You are required to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to support@uncnsrdlabel.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.
Shipping Errors or Damaged Products
We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 30 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 30 days of us receiving the wrong or damaged product, as per our Shipping Policy.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.