Privacy Policy

This privacy policy describes how www.uncnsrdlabel.com (the “site”) collects, uses, and potentially discloses your personal information when you visit or make a purchase on the site.

Contact

After reviewing this policy, you may have additional questions, or want more information about our privacy practices:  Additionally, you may also want to make a complaint.

For all of the above, please contact us at hello@uncnsrdlabel.com.

Collecting Personal Information

When you visit the site, we collect certain information about your interaction with the site including information on the device you use, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We optionally request permission to collect information on your interactions with the site, which helps us to understand our customers in order to provide a better experience.

In this privacy policy, we refer to any information about an identifiable individual (including the information below) as “personal information”. See the list below for more information on the personal information we collect and why.

Device information

Information is collected automatically when you access our site using:

• Cookies
• Log files
• Web beacons
• Tags
• Pixels.

Personal information collected:

• Web browser name
• Web browser version
• IP address
• Time zone
• Country
• Language
• Necessary cookie information
• Pages or products viewed
• Terms searched

The purpose of collection is to:

• Present the site accurately to you
• Perform analytics on site usage in order to optimise the performance of our site.
• Share for means of storing your user account with our partners:
• Our payment processor Shopify

User behaviour information

We optionally request access to the following information:

• Additional cookie information
• How users interact with the site

The purpose of collection is to:

• Present the site accurately to you
• Perform analytics on site usage in order to optimise the performance of our site.

Order information

The purpose of collection is to:

• Provide products or services to you in order to fulfil our contract
• Process your payment information
• Arrange for shipping
• Provide you with invoices and/or order confirmations
• Communicate shipping updates to you
• Screen our orders for potential risk or fraud

If the settings you have shared with us permit, the additional purpose of collection is to:

• Provide you with information or advertising relating to our products or services
• Share for means of fulfilling your order with our partners:
• Our payment processor Shopify
• Our delivery & order management platform, ShipStation

Personal information collected:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (including credit or debit card numbers, Shop Pay)

Customer support information

The purpose of collection is to:

• Provide you with information or assistance in response to your order or our products or services

Information is collected automatically when you access our returns portal using:

• Information you provide
• Cookies

Personal information collected:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (including credit or debit card numbers, Shop Pay)

Minors

The site is not intended for individuals under the age of 18 and we do not intentionally collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion of the information.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• We may share your personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

If the settings you have shared with us permit, we may share some of your information with our marketing and analytics platforms in order to:

• Provide you with information or advertising relating to our products or services

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Selling Personal Information

We do not sell your information to third parties.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

CCPA

If you are a resident of California, you have the right to access the personal information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Cookies Necessary for the Functioning of the Site

In the event that the following list is not entirely up-to-date, please see Shopify’s current list of cookies: https://www.shopify.com/legal/cookies

Reporting and Analytics

Shopify

In the event that the following list is not entirely up-to-date, please see Shopify’s current list of cookies: https://www.shopify.com/legal/cookies

Klaviyo

Article: Understanding cookies in Klaviyo

Google Analytics

Article: Cookie usage on websites

Microsoft Clarity

Article: What cookies does Clarity set?

Vercel Web Analytics

Article: How visitors are determined

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under the “Contact” section above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.oaic.gov.au/

Last updated: 2023-09-30