FAQ
Sizing
SIZE | BUST | WAIST | HIP |
---|---|---|---|
XS |
80-84 |
64-68 |
84-88 |
S |
84-88 |
68-72 |
88-92 |
M |
88-92 |
72-76 |
92-96 |
L |
92-96 |
76-80 |
96-100 |
XL |
96-100 |
80-84 |
100-104 |
Care
How do I take care of my items?
We recommend hand wash in cold water & lay flat to dry.
Returns
What is your returns policy?
Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we've received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original UNCNSRD labels attached and in the original packaging.
For hygiene reasons swimwear bottoms cannot be returned or exchanged unless they are damaged.
How can I return an order?
To send the item back please fill out the returns form provided with your order. Choose whether if you would like a refund, exchange or store credit.
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, UNCNSRD cannot be held liable for missing items.
It takes a maximum of 5 working days to start processing your return. We will send you an update once your order is received and refunded.
Please note return costs are not covered by UNCNSRD.
When can I expect my refund?
We will refund your return as soon as possible and at the latest within 14 days after the delivery. We always refund your money to the same payment method used.
Can I return items that were bought during sale?
Unfortunately, we do not accept returns on sale items.
Taxes & Duties
Upon the arrival of your parcel in your country, please be aware that your local customs authority may apply import duties and taxes. Since duty rates vary by country, we're unable to provide exact amounts. We kindly recommend reviewing your country's customs regulations to avoid any unexpected charges. Should you choose not to pay these fees and decide to reject the parcel, please note that a refund for your order will not be possible.
Contact Us
For any help or enquiries please reach us at hello@uncnsrdlabel.com